Starbucks the experience Essay Example | Topics and Well Written Essays - 3000 words

Starbucks the experience - Essay Example Basically, employees who are also committed to the organizational goals improve the overall quality of the workforce. Several research studies prove that a high level of customer’s satisfaction could eventually lead to a high customer loyalty. (Entel et al., 2007; Jones & Sasser, 1995) In line with this matter, the constantly increasing Starbucks revenue is a positive sign that shows how well the company is serving its customers. The market share of the company can be very much affected when a customer fails to receive a prompt service from the company. Starbucks HRM approach in providing at a total of five classes workshop training prior to serving the customers is essential in ensuring the delivery of a good quality customer service. (UW Business School, 2003) Considering that not all customers are after low price coffee, the company needs to strive hard in order to retain the loyal of its prospective customers. price they have to pay. (Jiang, 2004) To achieve a good ‘after-delivery satisfaction’, it is a challenge for the company to maintain its reliability at all times. ‘Reliability’ is often linked with aspects such as delivery time – whether each cup of coffee will be delivered as promised, and the consistency of customer service including the order tracking, on-time delivery, customer support and quality of product and services that meets the customer’s expectation. (Smith et al., 2000) The company also extend employee benefits such as medical, dental, vision and short-term disability insurance, paid vacation and holidays, mental health or chemical dependency benefits, employee assistance program, career counselling, product discounts, 401(k) savings plan, and a stock option plan. (UW Business School, 2003) According to Schultz, it is difficult for employees to feel financially and spiritually attached with their jobs without these employement benefits. (Wyss, 2006; MSNBC, 2005) He added that the stock option plan could

Robinson Crusoe Essay Example | Topics and Well Written Essays - 1250 words

Robinson Crusoe - Essay Example Daniel Defoe had done a good job to bring Robinson to the wilderness of deserted island by a shipwreck, which was essential for the rebuilding of his own future. It was the only event which was a turning point in the life of Robinson Crusoe. It was the ending of his otherwise prolonged journey. The moments he spent there were teaching him new lessons. Slowly he recognized the environs, the features, the objects which were offered to him. In his own words, â€Å"the total nature itself fetch him essentials for his life†. The fear of solitude surrounded him there. This led to the construction of his shelter. It was necessary for him to become self sufficient in every matters like food, drink, animal husbandry, and plantations. When he noticed the miraculous growth of the corns he realized that these are the results of fate ,"for it was the work of Providence as to me, that should order or appoint, that the ten or twelve grains of corn should remain unspoiled, as if it had been d ropped down from Heaven" ( Defoe, 79). Man has such a particular nature to develop special qualities for the improvement in a totally alien surroundings. Defoe filled his hero with the power and strength. For this he uses his own religious believes also. It is Crusoe’s Christianity that helps him to attain richness both spiritually and financially. In that way he became a real colonizer. Thus Defoe represents the island as a symbol of the outside world. All the time Crusoe was trying to recreate his past life. There was surely a conflict arises in the mind of Crusoe, a conflict that of a civilized man and unsophisticated circumstances. Every actions of the hero were that of a civilized man. He learnt to meet all the necessities from the neighboring materials itself. The materials and the nature itself generated ideas in the mind of the hero. These ideas can be treated as intuitions or insights the primitive man was